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General terms and conditions

General Terms and Conditions of online shop Sportychic have been prepared in accordance with the Consumer Protection Law (ZVPot), recommendations of the Chamber of Commerce(GZS) and the International Code for e-commerce.
This website is operated bycompany Športne dejavnosti Gregor Mlakar s.p.(hereinafter referred as "provider"). General Terms and Conditions define the rights and obligations of the provider and the user or buyer(hereinafter referred as "user" or. "buyer"), and the business relationship between provider and buyer.

Provider:
Športne dejavnosti Gregor Mlakar s.p.
Frankovo naselje 73
4220 Škofja Loka, SLOVENIA(EU)
VAT registration No.: SI78977355
Company ID No.: 3228193000

Accessibility of information on the website www.sportychic.eu
(Summary of the legislation)
Provider  is committed to always ensure the following information to the customer:
A) the identity of the provider (name and business address, company ID number)
B) the contact details of communication between the provider and the customer (e-mail address, telephone)
C) the essential characteristics of the goods or services,
D) the availability of products,
E) conditions, costs and delivery options,
F) the price of the product or services with the exact definition if they include taxes and shipping costs
G) available payment options,
H) offer validity,
I) the period of time within it is possible to withdraw from the contract and conditions for withdrawal,
J) return policy and costs of a return for the buyer,
K) complaint process, including informations about contact persons or department for customers service.

Prices
All prices are in Euros(EUR) and they include VAT, unless expressly provided otherwise.
Within registration process VAT payers are required to specify their VAT number.
Regular price: is usually recommended retail price of the manufacturer or the supplier or the price determined by the provider.
Price - is reduced regular price at which the product is sold for a definite or indefinite period of time. Prices are valid only for purchases in the online store www.sportychic.eu and may differ from the regular prices.
All prices in the online store www.sportychic.eu  are prices of goods and do not include shipping costs. All prices are valid only for ordering products through an online store www.sportychic.eu.
Prices are valid at the time of placing an order and they do not have a predetermined validity. Prices are valid in the case of payment with payment methods listed below, under the above conditions. The purchase agreement between the provider and the buyer is concluded at the moment when the provider confirms the order and electronically receives it in e-mail. From this moment on, all prices and other terms are fixed and apply to both, the provider and the buyer.

Product offers
Due to the nature of business via the World Wide Web, website offer of www. sportychic.eu updates and changes often and quickly. Provider shall use its best opportunities to ensure promptness and accuracy of the information published on its pages. Nevertheless, properties of the products, their availability and price could change so rapidly that the provider fails to correct the information on web pages. In this case, the buyer will be informed about the changes and allowed cancellation or offer the best possible solution, which will go to the satisfaction for both sides.

The purchase process
Technical steps leading to the conclusion of the contract:
1. Order accepted
After placing an order the buyer is notified by e-mail that the order was accepted. Online shop always provide to buyer comprehensive data about the status and content of the order.
2. Order confirmed
Order is processed to further treatment. Provider review the order, check availability of ordered products and confirm order or reject it with a reason.The provider can verify the data of an order with calling the buyer on his/her contact telephone number.At this stage a purchase contract between the buyer and the provider is definitively concluded.
3. Goods dispatched
Provider prepares goods within the agreed time, send them and informs buyer via e-mail. An invoice is attached with a package.

The right to withdraw from the purchase and return of goods
The buyer has the right to withdraw from the purchase within 14 days from receiving the goods. This must be communicated in writing to the contact e-mail: info@sportychic.eu. The consumer must return the goods within 30 days after a withdrawal from the purchase. All returns must be send to the following address:
Športne dejavnosti Gregor Mlakar s.p., Frankovo naselje 73, 4220 Škofja Loka, SLOVENIA(EU).
The cost of returning the goods shall be borne by the buyer. Provider does not accept cash on delivery returns.
All returning products must be in the same amount, unused, undamaged and in the original undamaged packaging together with the accompanying documentation. All returning products can be destroyed, damged, lost, or their quantity is reduced, if this act is not the responsibility of the consumer.
Received goods must be returned intact and in the same amount, unless the goods are destroyed, corrupted, lost, or its quantity is reduced, without the fault of the consumer. Products must be unused, undamaged and in the original, undamaged packaging and nepolepljeni together with the accompanying documentation.
For returning goods where funds have been utilized from an online store www.sportychic.eu account or a promotional code, these funds are considered as discount and will not be returned(we always return the amount that was originally paid).
Repayments will be made as soon as possible, but no later than 30 days after a withdrawal from the purchase.
Refunds will be paid to the bank account of the buyer. PayPal payments will be refunded to the buyer's PayPal account.
Returnsthat provider receive them within 14 days from receiving the goods are considered as request of resignation from the purchase.

Refusal of orders
Online store www.sportychic.eu can refuse an order, when it determines that the above conditions and the information in its possession can not be performed.

Payment methods
The provider offers the following methods of payment:
• Bank transfer payments (payment by proforma invoice - bank transfer to the account of provider). If you choose bank transfer payment, in your e-mail you will receive a proforma invoice (this is created automatically). Once total amount is paid, provider sends the ordered goods. When amount is partly paid, owner of the goods remain company Športne dejavnosti Gregor Mlakar s.p. until further.
• Payments with Paypal secure system.

Protection of personal data
The provider is committed to permanently protect all personal data of user or customer.
For indefinite time provider keeps the IP addresses of all visitors of the website www. sportychic.eu,  for registered members also first and last name, email address, contact phone, the primaryand shipping address, country of residence, date and time of registration and archive of communications with the provider.
The provider will use user's personal data exclusively for order fulfillment (sending information material, offers, invoices) and other necessary communication.
User data in no case will be handed over to unauthorized persons.
User is also liable for the protection of his/her personal data in a way that ensures the security of his/her username and password, and the appropriate software protection on his/her computer.

Copyright
This website is owned by company Športne dejavnosti Gregor Mlakar s.p. All rights reserved. Content on the web pages may contain material, whose copyright may also belong to third parties. Therefore, any transmission of information from websites is only allowed with the written approval of the owner.

Communication
The provider will contact the user by any means of distance communication only if a user does not explicitly oppose.
Advertising e-mails will contain the following composition:
* Will be clearly and unambiguously marked as advertisements,
* Sender will be clearly evident,
* Various campaigns, promotions and other marketing techniques will be marked as such; It will also clearly specify terms and conditions of participation in them,
* It will clearly be presented how to unsubscribe from receiving advertising messages,
* User's request for not receiving advertisements, will be respected by provider.

Discharge from liability
Provider shall use its best opportunities to ensure promptness and accuracy of the information published on its pages. Nevertheless, properties of the products, their availability and price could change so rapidly that the provider fails to correct the information on web pages. In this case, the buyer will be informed about the changes and allowed cancellation or offer the best possible solution, which will go to the satisfaction for both sides.
Although the provider tries to provide accurate pictures of products, all photosare symbolicand do not guarantee the product's properties. Provider is not responsible for the typing errors.
Providerhas the right to modify terms and conditions at any time and in any manner, for whatever reason and without notice.

Complaints and disputes
Provider respects the existing consumer protection legislation. The provider with its maximum efforttries to comply with its duty, to establish an effective system for dealing with complaints and designate a person, which the customer can connect by phone or by e-mailin case of any problems. In case of problems, the user (buyer) file a complaint via email info@sportychic.eu. Complaint procedure is confidential.
Within five working days a provider must confirm that a complaint has been received and inform user(buyer) how long it will be discussed and the way user(buyer) will be informed about proceedings. The provider will try their best to resolve any disputes amicably. If an amicable settlement is not reached, for all disputes between providers and users (buyers) exclusively locally competent court in Kranj. Provider and the user (buyer) as a participant in electronic commerce, mutually recognize the validity of electronic messages in court.

We wish you many successful purchases in our online store!


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